Returns

LIGHTFIRE/KANGER WHOLESALE RETURN POLICY

Customer satisfaction is our highest priority. We understand that sometimes products arrive damaged, defective, or we shipped an incorrect product. This is why our products carry our exceptional Return Policy.

All products listed in vape deals are FINAL SALES AND NOT SUBJECT TO RETURN FOR ANY REASON. THEY ARE EXCLUDED FROM OUR RETURN POLICY.

WHOLESALE ACCOUNT RETURN POLICY

Returns on all new/unopened, damaged, or defective products must be made within 45 days from the issuance of the shipment tracking data of the product. You must contact our Customer Service Team for return authorization. If authorized, you must ship the products back to us using a shipping provider that provides for tracking (this tracking information must be provided to us). All returned products must be in the original box and include ALL original packaging contents that came with the product. Returns that do not include ALL original packaging and contents will be rejected. Misused and customer damaged products will not be accepted for return. You must also provide the order number from your purchase of the product.

All returned products will be subject to inspection and testing by our staff to determine if the product meets our return policy. Returned products should be packaged appropriately to avoid any damage in transit. All return shipping costs shall be paid by the customer, unless we shipped you the wrong product. If the product is determined to be damaged due to shipping, defective, or incorrect we will ship a new replacement product to you (at our expense) or issue a credit to your Lightfire/Kanger Wholesale account. We reserve the right to determine whether to issue an account credit or ship a replacement product. If you receive an incorrect product we will issue a return authorization and prepaid shipping label. International customers will be responsible for the cost to return any products.

Customer incurred shipping costs to return a product will not be refunded or credited.

ALL E-LIQUID, BATTERY, CHARGER AND COIL SALES ARE FINAL

ALL SALES ON VAPE DEALS PRODUCTS ARE FINAL.

 

RETAIL ACCOUNT RETURN POLICY

Returns of damaged or defective products must be made within 10 days from the issuance of the shipment tracking data of the product. You must contact our Customer Service Team for return authorization. If authorized, you must ship the products back to us using a shipping provider that provides for tracking (this tracking information must be provided to us). All returned products must be in the original box and include ALL original packaging contents that came with the product. Returns that do not include ALL original packaging and contents will be rejected. You must also provide the order number from your purchase of the product.

All returned products will be subject to inspection and testing by our staff. Returned products should be packaged appropriately to avoid any damage in transit. All return shipping costs shall be paid by the customer, unless we shipped you the wrong product. If the product is determined to be damaged due to shipping, defective, or incorrect we will ship a new replacement product to you (at our expense) or issue a credit to your Lightfire/Kanger account. We reserve the right to determine whether to issue an account credit or ship a replacement product. If you receive an incorrect product we will issue a return authorization and prepaid shipping label.

Customer incurred shipping costs to return a product will not be refunded or credited.

 

ALL E-LIQUID , BATTERY , CHARGER, COIL AND TANK SALES ARE FINAL.

ALL SALES ON VAPE DEALS PRODUCTS ARE FINAL.




HOW TO RETURN

Please take the following steps to submit a return request:

Customer Return Process

 

You will need to take the following steps to submit a return request:

1. Log into your store, then go to My Account.

2. Click Orders to see a list of all completed orders.

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3. Find the order they wish to return, then click Return Item(s) next to View Order Details.

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4. Please fill in All necessary requirements:

  • Quantity to return
  • Return reason
  • Return action
  • Comments

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5. Click Submit Return Request.

When a return request is submitted, a notification email is delivered to the email address specified in your account and you will receive a confirmation email.

For additional support, please call us at (866) 375-0541

 

NOTE: Kanger Wholesale USA is not responsible for any returned product that is sent to us without the proper Return Authorization number.

WHERE TO RETURN YOUR PRODUCT(S)


Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Please include your name, contact information and RA number (provided on the confirmation email sent after you complete the request) and ship to the following address:

 
Kanger Wholesale USA
10601 State Street, Suite # 5
Tamarac, FL 33321
Att: Returns Department


Please allow 2-7 business days after arrival in our warehouse, for our returns department to inspect and process your return. Upon completion, your account to be credited and the amount will appear on your statement.